eGuide is one of Tasmania’s most trusted and highly rated tour and transfer operators, offering services statewide—from Devonport and Cradle Mountain to Hobart, Launceston, Strahan, and beyond. With a modern fleet of vehicles and a team of professional, knowledgeable drivers, we provide seamless transport and unforgettable tours for individuals, small groups, and larger charters across Tasmania.

Recognised for excellence in service and delivery, eGuide was awarded the 2024 TripAdvisor Travellers’ Choice Award and proudly received the Tasmanian Tourism Silver Award for outstanding performance in tour and transport operations.

Founded in 2002 and based in Devonport, eGuide Pty Ltd celebrated 21 years of operation in 2023. Over two decades later, we remain proudly local and independently owned. Our strength lies in personal service, deep regional knowledge, and a genuine love for Tasmania's wild beauty, cultural stories, and warm communities.

From airport transfers and hiking trail drop-offs to cruise shore excursions and full-day wilderness tours, eGuide’s offerings are built around flexibility, comfort, and local insight. Whether you're exploring the dramatic peaks of Cradle Mountain, walking the legendary Overland Track, visiting Bonorong Wildlife Sanctuary, or arriving by cruise ship in Burnie or Hobart, we’ll get you there—punctually, safely, and in style.

We actively track guest satisfaction through the Global Review Index (GRI) where achieved a perfect 100% GRI score, and ongoing feedback across platforms like Google, TripAdvisor, Facebook, Viator, and GetYourGuide. Over the past few years, we’ve consistently received hundreds of five-star reviews, This ongoing stream of positive feedback reflects the trust our guests place in us and the consistently high-quality service we deliver across all aspects of their journey.

Sustainability is at the core of what we do. We hold Quality Tourism Accreditation, Sustainable Tourism Accreditation, and Tourism Emissions Reduction Certification, and we offset 100% of our carbon emissions. eGuide is also fully accredited with Transport Tasmania and Tasmania National Parks, ensuring our operations meet the highest standards of safety, responsibility, and environmental care.

eGuide is proudly operated by husband-and-wife team David Hearle and Marie Bean, who bring a shared passion for Tasmania and a personal commitment to excellence. Together, they ensure every guest feels welcome, cared for, and connected to the heart of Tasmania. David, the Founder and Director, is a trained botanist with a Master’s degree in Education. His hands-on approach and love for the outdoors have guided thousands of guests through Tasmania’s most remote and remarkable landscapes.

Marie, adds warmth, energy, and a wealth of experience from her previous career in the fitness industry. As the author of best-selling books Lazy Runner and Lazy Loser, she brings inspiration and a personal touch to every journey. Together, they ensure every guest feels welcome, cared for, and connected to the heart of Tasmania.

At eGuide, our purpose goes beyond transport—we deliver experiences that are meaningful, memorable, and grounded in values of care, connection, and conservation. With us, you're not just travelling through Tasmania—you’re travelling with people who live it, love it, and want to share its very best with you.

Eguide Customer Service Charter

At Eguide, we are committed to providing exceptional customer service that ensures your experience with us is enjoyable, seamless, and memorable. Our customer service standards are guided by the following principles:

  1. Friendly and Professional Service

    • We treat every customer with respect, courtesy, and professionalism at all times.

  2. Prompt and Clear Communication

    • We respond to inquiries and concerns quickly, ensuring all communication is clear, helpful, and informative.

  3. Personalized Experiences

    • We tailor our services to meet your needs, offering flexible options and customized advice.

  4. Reliability and Punctuality

    • We guarantee timely departures and arrivals, ensuring you can count on us to deliver as promised.

  5. Satisfaction Guarantee

    • We are committed to resolving any issues promptly, offering hassle-free refunds and support when needed.

  6. Eco-Friendly Practices

    • We prioritize sustainability, ensuring our tours and transfers align with eco-friendly standards.

  7. Continuous Improvement

    • We actively seek and act on customer feedback to enhance our services and exceed expectations.