eGuide Reviews: Tasmania’s Trusted Tour and Transport Operator
Travellers trust eGuide for safe, reliable and flexible tours, transfers, shore excursions and walking transport across Tasmania.
These verified Google reviews describe real experiences with our Overland Track shuttles, Cradle Mountain transfers, Burnie shore excursions, knowledgeable driver-guides and car-free Tasmania transport.
Read below what guests say about travelling with eGuide.
Full Refund When a Cruise Ship Cannot Dock in Burnie
“We couldn’t dock unfortunately due to bad weather, but David refunded us in full for the excursion, which was an honourable gesture. Thank you!” Jamie Bennett, Google Review, 2025
Prompt Refund When a Cruise Ship Misses Burnie
“Excellent customer service. Understanding, quick to reply and fair. We really appreciated you arranging the prompt refund for the tour we weren’t able to join when our ship couldn’t make it to Burnie.” Alex F, Google Review, 2026
Fast Refund After NCL Cancels a Burnie Port Visit
“Thanks very much for providing excellent customer service during booking, your check-in a couple of days prior to the excursion, and your speedy crediting after NCL had to skip Burnie due to stormy weather at sea.” Bohdanna Sivin-Kachala, Google Review, 2026
Full Refund After a Last-Minute Cruise Cancellation
Mark Wang said the booking process was smooth, but his cruise line cancelled Burnie the evening before the tour. He praised David’s gracious response; eGuide’s reply confirms that a full refund was arranged immediately. Mark Wang, Google Review, 2026 —review summary
Refund and Communication After Severe Weather Cancels a Cruise Visit
Simone O’Neil booked a Burnie shore excursion for a Norwegian Cruise Line visit. Severe weather cancelled the port call only days before arrival. Her review praised eGuide’s refund process and communication and indicated that she would use eGuide in the future. Simone O’Neil, Google Review, 2026—review summary
Refund When Strong Winds Prevent a Cruise Ship Docking
Jo Antman reported that strong winds and swells made it unsafe for her cruise ship to dock. Although disappointed to miss the Burnie excursion, she praised eGuide’s helpful emails and refund handling. Jo Antman, Google Review, 2025—review summary
Flexible Cancellation for Personal Reasons
“We had to cancel for personal reasons at short notice and Dave was incredibly accommodating—would highly recommend.” Matt Cooper, Google Review, 2026
Free Date Changes for the Overland Track
“Awesome company, very accommodating when we had to change dates. Lovely drivers, great communication! Thank you for making our Overland Track experience easy!” Kathleen Søyland, Google Review, 2026
Flexible Overland Track End-Date Changes
“Communication was great, prices were affordable and I appreciated their flexibility when we had to change end dates.” Stephen Chan, Google Review, 2025
Flexible Tasmania Transfer Arrangements
“A great option to get from Lake St Clair to Devonport. Very flexible with arrangements, great communication and seamless service on the day. We’ll definitely use again and recommend to others.” Mark Kohler, Google Review, 2025
Safe Overland Track Shuttle Driver
“Excellent transport company. Used their shuttle bus from Lake St Clair to Cradle Mountain for the Overland Track. Driver was very safe and helpful with information.” Lydia Glick, Google Review, 2025
Safe and Reliable Tasmania Transport
“I highly recommend David and eGuide for safe and reliable transport, as well as for excellent communication. No car needed when you use eGuide.” Ginny, Google Review, 2026
Safe Private Shuttle to and From the Overland Track
“Dave was fantastic with communication and made everything easy. Both himself and Shawn were kind, courteous and safe drivers.” K Clarkson, Google Review, 2025
Smooth Driving on Tasmania’s Winding Roads
“He drove the winding country roads so smoothly and was very knowledgeable about the area. If we could give him 10 stars we would.” Zaina Cations, Google Review, 2026
Comfortable Vehicle and Excellent Driver
“Seamless communication, comfortable transport, and an excellent driver. Well done!” Benjamin Humphrey, Google Review, 2025
Comfortable and Caring Tasmania Transport
“Such great people. Everything was smooth and the drivers are so accommodating and caring.” Matt, Google Review, 2025
Excellent-Quality Tasmania Shuttle Buses
“The shuttle buses are of excellent quality; the company genuinely cares about its guests. Highly recommend.” Jess Black, Google Review, 2025
Reliable Overland Track Transfers From Start to Finish
“We had an exceptional experience with David transporting us to and from the Overland Track. Everything was seamless, reliable and easy from start to finish. Couldn’t recommend this service more!” Ashton Williams, Google Review, 2025
Overland Track Transport That Operates as Promised
“Great service. Everything was smooth and occurred as promised. Just what you need, especially at the end of the walk.” Scott Lisle, Google Review, 2025
Dependable Tasmania Track Transport
“eGuide are the best track transport in Tasmania. Excellent communication, very comfortable vehicles. Very reliable and dependable.” Allan Donnelly, Google Review, 2025
Reliable Walls of Jerusalem Transport
“David and the eGuide team are reliable and ready to accommodate. I travelled with them from Launceston to the Walls of Jerusalem… Highly recommended.” Adriana Fari-Palko, Google Review, 2026
Smooth Tasmania Transport for Travellers Without a Car
“Everything went smoothly, really nice drivers and perfect for travellers without a car. Would recommend and book again!” Anton Grachev, Google Review, 2026
Overland Track Shuttle That Made Everything Easy
“The Overland Track Shuttle service was above and beyond. Such a pleasure and made everything so easy and fun. 10/10—will be using again.” Jess Phelps, Google Review, 2026
Reliable Transport With Drivers Who Go Above and Beyond
“Nothing but good things to say about eGuide and our drivers, especially Ian, who went over and above to accommodate our group of five. Reliable, comfy ride in the bus, pleasant staff.” Geraldine McMahon, Google Review, 2026
Best Tasmania Transport Service
“Best service. Great attitude. 100% recommended.” Jacky Choi, Google Review, 2025
Alternative Pickup After a Flight or Ferry Delay
“Excellent service. On-time pickup and drop-off. In case of a flight or ferry delay, they managed to find another pickup time, so I could do my Overland hike.” Katarzyna Kaczorowska, Google Review, 2025
Dynamic Solution to Unexpected Travel Problems
“Great communication, helpful and provided a dynamic solution when unforeseen logistical issues arose.” Rohan Foote, Google Review, 2026
Tasmania Transport Coordinated Around Ferry Times
“The service was great from start to finish. They were really accommodating to our ferry times and our driver Ian was a great bloke. Will definitely use them in the future!” Billy, Google Review, 2026
Earlier Airport Connection Arranged by the Driver
“Drivers are on time, friendly and knowledgeable. Special shout-out to Shawn, who was able to get me to an earlier flight and was fantastic to talk to.” Mona Armistead, Google Review, 2026
Support When Overland Track Plans Changed
Belinda James said eGuide helped piece together her hiking transfers and remained flexible when the itinerary required several changes. She reported that the shuttles came together smoothly and allowed her to travel without hiring a car. Belinda James, Google Review, 2025—review summary
Emergency Assistance From a Remote Walking Area
Peter Sherman reported contacting David from Lake Adelaide using a Garmin device when his walking plans changed. eGuide arranged an alternative collection, assisted additional guests, managed luggage and helped him make his flight. — Peter Sherman, Google Review, 2026—review summary
Knowledgeable Overland Track Guide
“The communication was clear and friendly from the start, and the pickup was right on time. The guide Ian was knowledgeable, easy-going and made the whole trip enjoyable and stress-free.” Jingjing Guo, Google Review, 2025
Knowledgeable Cradle Mountain Driver-Guide
“Our driver-guide was Howard and he was fantastic! The car and ride were comfortable and Howard was fun to chat with about Tasmania and the Cradle Mountain area.” Julie Trinque, Google Review, 2026
Warm and Personal Cradle Mountain Service
“Our driver Marie was so warm and inviting… Their thoughtful service and readiness to accommodate our needs was amazing.” Mona, Google Review, 2026
Driver Knowledge and Personal Assistance
“Nothing was too much trouble for him. He even drove us to our accommodation front door… He was very knowledgeable about the area.” Zaina Cations, Google Review, 2026
On-Time, Friendly and Knowledgeable Drivers
“Couldn’t be happier with this transfer service. Second time I’ve used them; drivers are on time, friendly and knowledgeable.” Mona Armistead, Google Review, 2026
Kind, Flexible and Supportive Driver
“Outstanding service and a really terrific driver who was very kind, flexible and supportive. eGuide will be our one and only call next time we head back to Tassie.” Jason Knight, Google Review, 2025
Friendly Walls of Jerusalem Transport
“We engaged eGuide for transport to and from the Walls of Jerusalem walk. Excellent, considerate and responsive service—thank you!” Angela Johnson, Google Review, 2025
Drivers Who Go Above and Beyond
“All the drivers go above and beyond. This service is so unique and incredibly useful. Will definitely book again while I am here in Tasmania.” J Normica, Google Review, 2026
Excellent Experience With David
“My experience with David was excellent!” Gloria Liu, Google Review, 2026
Ferry-to-Overland Track Transport With Luggage Storage
“Got dropped off at Cradle Mountain after getting the ferry to Devonport, and then picked up at Cynthia Bay and dropped off in Launceston. They kindly stored our bags as we hiked the Overland Track.” Harry Taplin, Google Review, 2025
Tasmania Transport for Seniors Between Devonport and Hobart
Edward Nibbs said booking eGuide for his group of eight seniors was “one of the best decisions” they had made. He praised the immediate email responses, door-to-door service, flexibility and care provided by Shawn and Marie. — Edward Nibbs, Google Review, 2025—review summary
Personalised Tasmania Touring for Older Travellers
N K described David and Marie as professional, knowledgeable, accommodating and, most importantly, kind. The reviewer said their parents were very impressed and felt cared for throughout the journey. N K, Google Review, 2025—review summary
Flexible Devonport Ferry Terminal Connection
Alex D praised Marie and Ian’s friendly, knowledgeable service. Rather than leaving the guest at the ferry terminal five hours early, Marie suggested a visit to Devonport and later returned them to the terminal. Alex D, Google Review, 2026—review summary
Excellent Tasmania Transport Without a Car
“I highly recommend David and eGuide for safe and reliable transport, as well as for excellent communication. No car needed when you use eGuide.” Ginny, Google Review, 2026
A Tasmania Transport Company That Genuinely Cares
“It was a pleasure to communicate with David about our trip needs and he was beyond accommodating… The company genuinely cares about its guests.” Jess Black, Google Review, 2025
Flexible, Friendly and Helpful Tasmania Drivers
“The best service going around. Will book again for my future treks in Tassie. Our drivers Shawn and Marie were really helpful and friendly, flexible and happy to accommodate.” Daniel Swinton, Google Review, 2026
Repeat Customers Recommend eGuide
“This is my second time with eGuide and I highly recommend them to anyone interested. Thank you, Ian and David. See you next time.” Enrico Caruso, Google Review, 2026
Responsive Walls of Jerusalem Service
“Excellent, considerate and responsive service—thank you!” Angela Johnson, Google Review, 2025
Friendly and Helpful Regional Information
A reviewer identified as “a o” praised Marie and Ian for their friendly service, regional information, driving and willingness to provide additional assistance. Google Review, 2025—review summary
Safe Tasmania Tours and Transfers
“Driver was very safe and helpful with information.” Lydia Glick, Google Review, 2025
Flexible Booking and Full Refunds
“David refunded us in full for the excursion, which was an honourable gesture.” Jamie Bennett, Google Review, 2025
Knowledgeable Tasmania Driver-Guides
“The guide Ian was knowledgeable, easy-going and made the whole trip enjoyable and stress-free.” Jingjing Guo, Google Review, 2025
Reliable and Guaranteed Tasmania Transport
“Everything was seamless, reliable and easy from start to finish.” Ashton Williams, Google Review, 2025
Help When Tasmania Travel Plans Change
“They managed to find another pickup time, so I could do my Overland hike.” Katarzyna Kaczorowska, Google Review, 2025
A Tasmania Tour Company That Genuinely Cares
“The company genuinely cares about its guests.” Jess Black, Google Review, 2025
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