eGuide Cancellation Policy

At eGuide, we know that travel plans can change — especially in Tasmania, where weather, flights, ferries, and life events can be unpredictable. Our policy is designed to be fair, flexible, and understanding, with many situations refunded in full without penalty. This flexibility is one of the reasons eGuide is recognised across Tasmania as one of the best tour and transport operators, formally recommended by TripAdvisor through the Travellers’ Choice Award and awarded Gold at the Tasmanian Tourism Awards in 2025.

eGuide operates on trust, fairness, and genuine care for our guests. If something goes wrong on your trip, please tell us — we will always try to help. When in doubt, reach out. We’re here to make your Tasmanian adventure easy and stress-free.

Payment Policy

No deposit is required when booking, and you have the choice of paying in full at that time. If paying by credit card, you can choose to pay the full amount immediately or simply leave your card on file, and we will process payment around 30 days before your booked date. Your preferred method of payment should be notified to us before each transfer or tour. Payment options include credit card, bank transfer, invoice, or cash when we meet.

If you are paying by credit card and have not processed it yourself, we will charge the card around 30 days before your travel date.

If you are paying by bank transfer, please ensure the payment is made about 30 days prior. Please use the order number or the name on the booking so we can match your payment.

If payment has not been received or we have not been informed of your payment method by 30 days before travel, your booking will be treated as unconfirmed and may be subject to cancellation.

If paying by cash and you are a no-show at the agreed date and time, we will ask for payment.

Cancel up to 30 days prior — Full Refund

You can cancel up to 30 days before travel and receive a full refund, no questions asked. If you need to cancel, please do let us know.

Inside 30 Days — We Are Very Flexible

Once you’re within 30 days, we understand that plans can change. We do not automatically apply penalties. Instead, we approach each situation with care and fairness.

We will fully refund between 30 days up to the day before travel if:

• you experience an emergency (injury, illness, family emergency)
• your flight or Spirit of Tasmania sailing is cancelled
• severe weather makes it unsafe or impossible to travel
• your plans change due to circumstances outside your control

We always try to reschedule first, and if that isn’t possible, we provide a full refund.

On the day of travel, we usually cannot refund unless it is for a reasonable cause such as a medical or family emergency, or a genuine weather-related issue. We are not able to refund for delayed flights on the same day, and strongly recommend travel insurance for that situation, as is standard practice.

Cruise Ship Passengers

If your cruise ship does not dock and you request a refund, we will refund you in full.

Changing Dates — We Are Very Flexible

If you need to change dates, we will do whatever we can to assist without any charge. This is always subject to availability, but we make every effort to accommodate changes.