About the eGuide team.

From our base in Devonport, in the heart of Tasmania’s North West, eGuide has always been a story of bold ideas, reinvention, and a deep love of travel. Founded in 2002 by David Hearle and Marie Bean, we began as a global travel guide platform before transforming in 2015 into a hands-on Tasmanian tour and transfer operator.

This change brought us closer to the landscapes we love, allowing us to craft nature-based and soft-adventure journeys. Today, our small but award-winning team includes guides, drivers, cultural specialists, and operations staff.

We are proud recipients of TripAdvisor’s Travellers’ Choice Awards (2024 & 2025), Silver at the 2024 Tasmanian Tourism Awards, and over 220 five-star Google reviews. Every decision we make is shaped by sustainability — from our 100% carbon-offset fleet to partnerships that support regional communities.

What began with wilderness hiker transfers now includes cruise shore excursions, bespoke Japanese tours, and private tours and transfers. We grow carefully, researching and refining every new product to ensure it delivers best-in-class experiences.

Our purpose is simple yet ambitious: to create exceptional, sustainable Tasmanian experiences that linger long after the journey ends.

Our vision is
“to be Tasmania’s premier provider of eco-friendly tours, shore excursions, and transfers, delivering unforgettable experiences, exceptional value, and high-quality service.”

Our mission is simple yet ambitious:
To create exceptional, sustainable Tasmanian experiences that linger in the memory long after the journey ends.

Our values guide every decision:

  • Sustainability – 100% carbon-offset fleet, with partnerships that keep money in regional communities.

  • Innovation – new products are researched, tested, and refined before launch to ensure best-in-class experiences.

  • Value – memorable experiences at lower cost without compromising quality.

  • Community – supporting local businesses, artisans, and attractions through strong partnerships.

  • Customer Care – personal service, flexibility, and attention to detail at every journey stage.

At eGuide, we’re committed to making travel accessible for everyone. Our services are inclusive and adaptable, welcoming guests of all abilities. We offer assistance for those with mobility needs, provide space for service animals, and are happy to tailor tours or transfers to individual requirements. Wherever possible, we choose accessible-friendly stops and ensure our team is ready to help with a smile.

Sustainability is at the core of what we do. We hold Quality Tourism Accreditation, Sustainable Tourism Accreditation, and Tourism Emissions Reduction Certification, and we offset 100% of our carbon emissions. eGuide is also fully accredited with Transport Tasmania and Tasmania National Parks, ensuring our operations meet the highest standards of safety, responsibility, and environmental care.

eGuide is proudly operated by husband-and-wife team David Hearle and Marie Bean, who bring a shared passion for Tasmania and a personal commitment to excellence. Together, they ensure every guest feels welcome, cared for, and connected to the heart of Tasmania.

David, the Founder and Director, is a trained botanist with a Master’s degree in Education. His hands-on approach and love for the outdoors have guided thousands of guests through Tasmania’s most remote and remarkable landscapes.

Marie, adds warmth, energy, and a wealth of experience from her previous career in the fitness industry. As the author of best-selling books Lazy Runner and Lazy Loser, she brings inspiration and a personal touch to every journey. Together, they ensure every guest feels welcome, cared for, and connected to the heart of Tasmania.

Rosemary Bean looks after all our bookings and guest communications, ensuring every detail of your experience is smooth and stress-free. As our daughter and a key part of the family business, Rosemary brings genuine care, attention to detail, and a personal touch to everything she does. From your first enquiry to the day of your tour, she’s here to help make your Tasmanian adventure seamless and memorable.

At eGuide, our purpose goes beyond transport—we deliver experiences that are meaningful, memorable, and grounded in values of care, connection, and conservation. With us, you're not just travelling through Tasmania—you’re travelling with people who live it, love it, and want to share its very best with you.

Eguide Customer Service Charter

At Eguide, we are committed to providing exceptional customer service that ensures your experience with us is enjoyable, seamless, and memorable. Our customer service standards are guided by the following principles:

  1. Friendly and Professional Service

    • We treat every customer with respect, courtesy, and professionalism at all times.

  2. Prompt and Clear Communication

    • We respond to inquiries and concerns quickly, ensuring all communication is clear, helpful, and informative.

  3. Personalized Experiences

    • We tailor our services to meet your needs, offering flexible options and customised advice.

  4. Reliability and Punctuality

    • We guarantee timely departures and arrivals, ensuring you can count on us to deliver as promised.

  5. Satisfaction Guarantee

    • We are committed to resolving any issues promptly, offering hassle-free refunds and support when needed.

  6. Eco-Friendly Practices

    • We prioritise sustainability, ensuring our tours and transfers align with eco-friendly standards.

  7. Continuous Improvement

    • We actively seek and act on customer feedback to enhance our services and exceed expectations.