About the eGuide team

Welcome to eGuide

eGuide is one of Tasmania’s most trusted and highly rated tour and transfer operators, delivering carefully curated experiences across the island — from Devonport and Cradle Mountain to Hobart, Launceston, Strahan and beyond. With a modern fleet, refined service standards and deeply knowledgeable local guides, we offer more than transport — we create journeys defined by connection, comfort and emotional depth.

Four people standing outdoors with a scenic landscape of water, islands, and cloudy sky in the background. They are smiling and wearing sunglasses and yellow bandanas.

Loved by travellers. Trusted across Tasmania. Read our Google reviews  

Recognised for excellence in both experience design and customer care

eGuide has received the TripAdvisor Travellers’ Choice Awards in 2024 and 2025 and was honoured with the Tasmanian Tourism Gold Award in 2025.

Our Net Promoter Score of 94 and consistently glowing reviews reflect a reputation built on trust, warmth and meticulous attention to detail — giving guests complete confidence they are travelling with one of Tasmania’s most respected operators.

Tasmanian Tourism Awards 2024 Silver badge with a black and white design featuring a branch with leaves, and text indicating tour and transport operators.
Tasmanian Tourism Awards 2025 Gold award badge, with a beige background, white and black text, a white botanical illustration in the top right corner, and a black border.

Our Story

eGuide began in 2002 as a digital travel guide created by botanist and educator David Hearle and his wife, driver-guide Marie Bean. While helping travellers explore the world online, they discovered a deeper calling — to live and work within the landscapes they loved and to create experiences that felt personal, grounded and real.

In 2015, they made the bold decision to relocate to Tasmania, transforming eGuide into a hands-on tour and transfer company centred on authenticity, care and connection to place. Tasmania became more than a base of operations — it became their home, their inspiration and the heart of every journey they design.

Today, eGuide remains proudly family-owned and operated by David and Marie. David’s deep understanding of landscape and nature transforms travel into storytelling, enriching each journey with insight and meaning. Marie’s warmth and empathy ensure every guest feels genuinely welcomed, relaxed and cared for — as if travelling with a trusted friend.

Together, they have created a business that feels as personal as it is professional — where excellence is delivered through genuine care, reliability and integrity.

A man in winter clothing, including sunglasses, standing in a snowy landscape with trees in the background.
A person standing next to a sign that reads 'Overland Track' at the start of a hiking trail in a mountainous area with cloudy skies and a winding boardwalk.
Contact Our Team

Our Purpose

At eGuide, our purpose goes far beyond transport. We create journeys with heart — moments that remain long after the road has faded behind you. With us, you’re not simply travelling through Tasmania — you’re experiencing it through the eyes of people who live it, protect it and cherish it every day.

Our guests choose eGuide because they seek more than convenience — they seek reassurance, authenticity and the confidence of being in capable, caring hands.

Vision

To be Tasmania’s premier provider of eco-friendly tours, shore excursions and transfers, delivering refined experiences, exceptional value and world-class service.

Mission

To craft sustainable Tasmanian journeys that leave a lasting emotional impression and a genuine connection to place.

Our Values

  • Sustainability

    • A 100% carbon-offset fleet and meaningful regional partnerships

  • Innovation

    • Experiences refined with thoughtful design

  • Value

    • Premium quality delivered with integrity and fairness

  • Community

    • Deep commitment to local businesses and culture

  • Customer Care

    • Personalised service guided by empathy and professionalism

Group of tourists posing by the waterfront in front of cityscape, all wearing yellow neckerchiefs and smiling.

Accessibility & Inclusion

We believe beautiful experiences should be accessible to all. Our services are inclusive and adaptable, offering support for guests with mobility needs, space for service animals and tailored itineraries where required — always delivered with dignity, patience and genuine compassion

Sustainability & Responsible Tourism

Sustainability at eGuide is not a statement — it is a promise lived daily. Guided by the Quality Tourism Framework and grounded in Environmental, Social, Economic and Ethical principles, we ensure every journey contributes positively to Tasmania’s future while preserving the landscapes we are privileged to share.

Our Impact • 100% of Scope 1 & 2 emissions offset
• 91% Tasmanian-owned suppliers
• 97% guest satisfaction across accessibility initiatives

Sustainability in action includes the elimination of single-use plastics, the use of reusable bottles and souvenir buffs, digital-first communication to reduce waste, recycling protocols across our vehicles, and the promotion of Leave No Trace principles for all guests.

eGuide is deeply woven into Tasmania’s communities. Through local sourcing, sponsorships and partnerships with producers, artists and cultural organisations, we ensure tourism revenue strengthens the people, culture and landscapes that make this state so special.

eGuide Customer Service Charter

At eGuide, we are committed to providing service that is seamless, thoughtful and genuinely caring. Our standards are guided by:

  1. Friendly & Professional Service

    • Every guest is treated with respect, courtesy and warmth

  2. Prompt & Clear Communication

    • Timely, helpful and transparent responses

  3. Personalised Experiences

    • Flexible, tailored service to suit individual needs

  4. Reliability & Punctuality

    • We deliver as promised, every time

  5. Satisfaction Guarantee

    • Issues resolved quickly and fairly

  6. Eco-Friendly Practices

    • Responsible tourism at every touchpoint

  7. Continuous Improvement

    • Feedback-driven refinement to consistently exceed expectations