Accessibility at eGuide

A sign indicating accessibility information is available, featuring a large question mark inside a circle, with text on the right and a star logo with the words 'Quality Tourism' and 'Accredited Business' on the left.

At eGuide, we believe everyone should have the opportunity to explore Tasmania comfortably, safely and confidently. We welcome guests with limited mobility, vision or hearing loss, cognitive or sensory needs, service animals, and dietary requirements across our tours, shore excursions and private transfers.

As a mobile tourism operator, we meet guests at cruise terminals, accommodation and convenient pickup points. Our guides can provide clear verbal descriptions, written tour information, assistance with orientation, additional time when boarding and a more relaxed pace where required. Guide dogs and registered service animals are welcome with advance notice.

We work closely with the attractions and venues we visit to confirm step-free access, accessible toilets, suitable pathways, seating and dietary options. Where available, we can also arrange assistance such as mobility buggies. Accessibility varies between destinations, particularly in national parks where paths may include steps, gravel or uneven terrain, so we are happy to help you select the most suitable experience.

Our standard vehicles have steps and do not currently have wheelchair ramps or lifts. However, with advance notice, we may be able to arrange a wheelchair-accessible charter vehicle.

Please tell us about your accessibility, mobility, sensory or dietary needs before booking. We will listen carefully and do everything reasonably possible to make your Tasmanian experience safe, comfortable and enjoyable.

A golf cart with four people, two men and two women, is driving along a park path near a body of water. The scene features large trees with bright orange and yellow autumn leaves, and some green trees are visible in the background. The water reflects the scene, and there's a fountain spraying water into the air.

  • Services Offered:

    • Guided and self-guided tours

    • Cruise shore excursions

    • Private and scheduled transfers

    • Visits to wildlife parks, scenic areas, and local food producers

    Our Services Cater To:

    • Guests who are blind or have low vision

    • Guests who are deaf or hard of hearing

    • Guests with limited mobility

    • Guests with cognitive impairments or on the autism spectrum

    • Guests with dietary restrictions or allergies

  • Bookings can be made via:

    Our forms are designed with high contrast for ease of use. We also accept Companion Cards and welcome enquiries prior to booking to help you choose the best option for your needs.

    • Emergency procedures include guests with accessibility needs

    • Guests are briefed on safety protocols at the start of the tour

    • Guests with mobility or support needs are noted in our emergency log to ensure appropriate assistance

    • Guide dogs and service animals are welcome on all tours

    • Water bowls, shade, and rest areas can be arranged at stops

    • Please advise us in advance so we can notify venues where needed

    • Tour details and maps are available in written format

    • During longer wait times, guests may board the vehicle early to wait in comfort

    • Quiet periods and early pick-up options are available upon request

    • A calm space is available for children or adults on the autism spectrum during transitions

    • We operate a fleet of modern 8- to 21-seater vehicles

    • At this stage, our vehicles are not wheelchair-accessible (no ramps or lifts)

    • Vehicles have steps to be used to enter.

    • Tour commentary is available in written format or via subtitled audio-visual content

    We are actively working to improve vehicle accessibility and welcome input from guests to help shape future improvements. We can with notice charter vehicles with wheel chair access.

    • All tour stops include access to public or partner venues with accessible toilets

    • Where available, Changing Places facilities are included in the route

    • Our vehicles do not have onboard toilets

    • Tours are designed to include accessible photo stops and toilet breaks

    • Walking tours are paced to suit guests with reduced mobility

    • Each tour description includes notes about walking distances, terrain, and available facilities

  • Our guides are trained to:

    • Use plain, simple English

    • Speak clearly for lip readers

    • Offer verbal descriptions of surroundings

    • Assist with orientation at venues if required

  • We do not own or manage the venues we visit, but we work closely with each attraction to ensure accessibility needs are considered and communicated.

    Accessibility may vary based on the destination:

    • Some attractions are fully step-free and have paved or firm paths

    • Others, such as national parks, may include stairs, gravel paths, or uneven terrain

    We provide detailed accessibility notes for each tour. Where possible, this includes:

    • Width and surface type of paths

    • Presence of steps or steep gradients

    • Resting areas or seating availability

    If you’re unsure about a tour’s suitability, contact us and we’ll guide you to the best option.

  • We partner with local cafes, distilleries, and food venues, but do not operate them ourselves. We work with these providers to ensure that your needs are understood and accommodated.

    Most venues offer:

    • Step-free access and wide doorways

    • Accessible toilets

    • Menus in plain English and large print

    • Seating arrangements that allow wheelchair access

    Dietary requirements catered for include:

    • Gluten-free, dairy-free, vegetarian, vegan, nut-free

    • Halal, kosher, diabetic-friendly, low sodium, and more

    We inform venues of dietary needs in advance. Please advise us at the time of booking to ensure the best experience.

  • Some of the more accessible stops and experiences include:

    • Bonorong Wildlife Sanctuary

    • Richmond Historic Village

    • Mount Wellington Summit

    • Emu Valley Rhododendron Gardens

    • House of Hargreaves

    • Anvers Chocolate Factory

    • Spreyton Cider

    • Hellyers Road Distillery

    • Wings Wildlife Park

    • Upper Burnie Lookout