Accessibility at eGuide

At eGuide, we believe that travel should be inclusive and accessible for all. We offer tours and transport across Tasmania, including shore excursions, nature experiences, and private transfers.

As a mobile tourism operator, we do not have a fixed physical location or visitor centre. Instead, we meet guests at cruise terminals, accommodation, or designated pick-up points. This page provides a detailed overview of how we support guests with diverse needs across our tours, vehicles, and the venues we visit.

Overview

Services Offered:

  • Guided and self-guided tours

  • Cruise shore excursions

  • Private and scheduled transfers

  • Visits to wildlife parks, scenic areas, and local food producers

Our Services Cater To:

  • Guests who are blind or have low vision

  • Guests who are deaf or hard of hearing

  • Guests with limited mobility

  • Guests with cognitive impairments or on the autism spectrum

  • Guests with dietary restrictions or allergies

Bookings and Support

Bookings can be made via:

Our forms are designed with high contrast for ease of use. We also accept Companion Cards and welcome enquiries prior to booking to help you choose the best option for your needs.

Emergency Management

  • Emergency procedures include guests with accessibility needs

  • Guests are briefed on safety protocols at the start of the tour

  • Guests with mobility or support needs are noted in our emergency log to ensure appropriate assistance

Service Animals

  • Guide dogs and service animals are welcome on all tours

  • Water bowls, shade, and rest areas can be arranged at stops

  • Please advise us in advance so we can notify venues where needed

Before and During Your Tour

  • Tour details and maps are available in written format

  • During longer wait times, guests may board the vehicle early to wait in comfort

  • Quiet periods and early pick-up options are available upon request

  • A calm space is available for children or adults on the autism spectrum during transitions

Vehicle Information

  • We operate a fleet of modern 8- to 21-seater vehicles

  • At this stage, our vehicles are not wheelchair-accessible (no ramps or lifts)

  • Vehicles have steps to be used to enter.

  • Tour commentary is available in written format or via subtitled audio-visual content

We are actively working to improve vehicle accessibility and welcome input from guests to help shape future improvements. We can with notice charter vehicles with wheel chair access.

Toilets and Change Facilities

  • All tour stops include access to public or partner venues with accessible toilets

  • Where available, Changing Places facilities are included in the route

  • Our vehicles do not have onboard toilets

Route Planning and Walking Tours

  • Tours are designed to include accessible photo stops and toilet breaks

  • Walking tours are paced to suit guests with reduced mobility

  • Each tour description includes notes about walking distances, terrain, and available facilities

Guides and Communication

Our guides are trained to:

  • Use plain, simple English

  • Speak clearly for lip readers

  • Offer verbal descriptions of surroundings

  • Assist with orientation at venues if required

Attractions and Paths

We do not own or manage the venues we visit, but we work closely with each attraction to ensure accessibility needs are considered and communicated.

Accessibility may vary based on the destination:

  • Some attractions are fully step-free and have paved or firm paths

  • Others, such as national parks, may include stairs, gravel paths, or uneven terrain

We provide detailed accessibility notes for each tour. Where possible, this includes:

  • Width and surface type of paths

  • Presence of steps or steep gradients

  • Resting areas or seating availability

If you’re unsure about a tour’s suitability, contact us and we’ll guide you to the best option.

Dining and Dietary Needs

We partner with local cafes, distilleries, and food venues, but do not operate them ourselves. We work with these providers to ensure that your needs are understood and accommodated.

Most venues offer:

  • Step-free access and wide doorways

  • Accessible toilets

  • Menus in plain English and large print

  • Seating arrangements that allow wheelchair access

Dietary requirements catered for include:

  • Gluten-free, dairy-free, vegetarian, vegan, nut-free

  • Halal, kosher, diabetic-friendly, low sodium, and more

We inform venues of dietary needs in advance. Please advise us at the time of booking to ensure the best experience.

Sample Accessible Tour Highlights

Some of the more accessible stops and experiences include:

  • Bonorong Wildlife Sanctuary

  • Richmond Historic Village

  • Mount Wellington Summit

  • Emu Valley Rhododendron Gardens

  • House of Hargreaves

  • Anvers Chocolate Factory

  • Spreyton Cider

  • Hellyers Road Distillery

  • Wings Wildlife Park

  • Upper Burnie Lookout